Shipping
Shipping Process
All orders shipped to the U.S. are shipped via USPS First Class Mail.
All orders shipped to the CANADA are shipped via USPS First Class Package International
Orders are not shipped on the weekends.
As of now I currently ONLY ship within the U.S. & Canada! I will offer international shipping to other countries in the future.
Processing time is 3-4 business days. Once your order has been shipped, you will receive confirmation, along with a tracking number, via email. Please allow 1 to 2 weeks for USPS to deliver your items to you.
Tracking
You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.
Damages
If your item is defective / damaged please email me right away at sales@universeoflala.com pl
I will send a replacement for a damaged/defective product at no extra cost!
Lost or Misplaced Packages
Refunds
All purchases are final sale.
No refunds will be issued if a package is lost or misplaced in transit.
All items that are hand crafted and or customized are also not eligible for a refund.
Please be aware when ordering that you select the right size/product variation you want, etc. please also double-check and make sure you enter your correct address
WHEN YOUR ORDER FROM UNIVERSE OF LALA YOU ARE AGREEING TO OUR POLICIES